Customer Experience (CX) for Millennials, By Millennials
In the age of startups, there is no doubt that millennials are seeking opportunities to put their own unique stamp on the world of business.
The advent of technology has created many influential millennial entrepreneurs with internet-based service that have been doing extremely well. These entrepreneurs are rewriting the rules of business and have been able to access a consumer demographic that firms have targeted for years… their peers – “millennials”.
“The Magic of Service” is the theme for Customer Service Week 2019 (October 7-11) and 20/40 Exchange sat down with a millennial boss, Alex-Ann Green, Chief Executive Officer of SP!KE to talk about millennial consumers and to showcase to our millennial #exchangers, a few tips to keep in mind when running their businesses.